Refund policy

At Choszen Florist, each arrangement is carefully handcrafted and prepared with the highest attention to detail. Due to the nature of our eternal roses and customised floral designs, all sales are non-refundable and non-returnable.

However, your satisfaction is important to us. If your order arrives damaged or with a fault caused during delivery, please contact us within 24 hours of receiving your order with clear photos of the issue.

Once reviewed and approved, we will gladly offer:

• A replacement arrangement of the same value, or
• A resend of the same design at no additional cost

Please note:

• Items cannot be returned once delivered
• Exchanges are only offered for damaged or faulty items
• Damage caused after delivery or improper care is not covered

This policy ensures every Choszen Florist creation remains fresh, exclusive, and carefully handled for each customer.

Thank you for understanding and choosing Choszen Florist.